Information we collect
We collect account information, organization and tenant details, contact information, authentication data, billing details, support messages, uploaded documents, compliance records, audit logs, and information submitted through public portals or forms.
We also collect limited device, usage, and diagnostic information such as IP address, browser, pages visited, approximate location derived from network data, referring page, error events, and cookie preferences.
How we use information
We use information to provide and secure SmartComply, operate water compliance workflows, support authenticated and unauthenticated portals, process payments, respond to sales and support requests, maintain audit trails, improve reliability, measure site usage, and understand which product and marketing experiences are useful.
Analytics and advertising
SmartComply uses Google Tag Manager with Google Consent Mode. Analytics storage is denied until analytics consent is granted. Advertising storage, ad user data, and ad personalization are denied until marketing consent is granted.
When permitted, Google Analytics helps us measure visits, pages, device and browser information, referral information, campaign attribution, and aggregated product usage. Marketing tags may be used to measure campaign performance and conversions.
Customer data
For records submitted by customers and portal users, SmartComply acts as a processor or service provider. Customers are responsible for the content they upload, configured retention, and legal notices required for their regulated community.
Your choices
You can change cookie preferences, request account updates, and contact us about privacy requests. Some authenticated records may need to be retained for legal, security, compliance, or audit reasons.